Help
General Information and Technical Support
We provide a range of service to assist with your insurance needs, including finding life insurance policies for deceased individuals and contacting state insurance departments. You can file complaints about insurance practices, report fraud online, and look up consumer insurance information with our tools. We also offer support for regulatory questions from both the insurance industry and consumers. Our services are compatible with the latest versions Google Chrome and Microsoft Edge.
Contact
- Business Hours: 8 a.m. to 4 p.m. (Central Time)
- Monday - Friday (except holidays)
- E-mail: info@naic.org
- Phone: 816-783-8500 (option 1)
Technical Support
For assistance with passwords, user IDs, access, and system or application issues:
- E-mail: help@naic.org
- Phone: 816-783-8500 (option 2 - Industry), (option 3 - State Regulator)
Security Concerns
To alert the ²»Á¼Ñо¿Ëù¹Ù·½ of security, incidents or concerns:
- E-mail: help@naic.org
User Security and Authentication Guide (Okta)
Setting up Okta’s Forgot Password security question and answer enables users to reset their password, while the self-service Change Password feature allows them to establish a new one, and Multi-Factor Authentication (MFA) adds an extra layer of security for accessing ²»Á¼Ñо¿Ëù¹Ù·½ secure data systems and applications.
Okta Setup for Passwords
Multi-Factor Authentication (MFA):
Services
For consumers, stakeholders, and professionals in the insurance sector, we offer guidance on non-technical queries related to:
General Questions
Other insurance regulatory inquiries for the Insurance Industry and Consumers.
Service Catalog
For additional information regarding our various applications, please view our Technology Products And Services Catalog.
Business & Regulatory Support Teams
The links below take you to the contact information and web pages for these support teams:
Financial Data Repository - The ²»Á¼Ñо¿Ëù¹Ù·½ Financial Data Repository is a centralized warehouse of financial data to be used primarily by state regulators as well as other policymakers and academics.
Center for Insurance Policy and Research - The Center for Insurance Policy and Research - We provide research and education to drive discussion and advance thought leadership as well as action on current and emerging insurance issues amongst insurance commissioners, policymakers, industry and academics.
Uniform Certificate of Authority Application – Uniform Certificate of Authority Application - The Uniform Certificate of Authority Application (UCAA) process is designed to allow insurers to file copies of the same application for admission in numerous states
Market Conduct Annual Statement – Market Conduct Annual Statement. The contact information is displayed for each state and line of business to the right of the selections available. For the ratio information, you will find an illustration of all the values and distributions of all the ratios of the selected jurisdiction. Any questions should be directed to: mcas@naic.org
Securities Valuation Office - Securities Valuation Office - one of the three groups within the Capital Markets & Investment Analysis Office, is responsible for the day-to-day credit quality assessment of securities owned by state regulated insurance companies.
Structured Securities Group&²Ô²ú²õ±è;–&²Ô²ú²õ±è;The ²»Á¼Ñо¿Ëù¹Ù·½'s Structured Securities Group, another group within the Capital Markets & Investment Analysis Office, is responsible for the analysis of Residential Mortgage Backed Securities (RMBS) and Commercial Mortgage Backed Securities (CMBS) owned by state regulated insurance companies subject to Statement of Statutory Accounting Principles No. 43 Revised - Loan-Backed and Structured Securities.
- The Capital Markets Bureau is located in the ²»Á¼Ñо¿Ëù¹Ù·½'s Capital Markets & Investment Analysis Office in New York City. Its mission is to support state insurance departments and other ²»Á¼Ñо¿Ëù¹Ù·½ staff on matters affecting the regulation of investment activities at state regulated insurance companies. The Capital Markets Bureau monitors developments and trends in the financial markets generally, and specifically with respect to the insurance industry
Publications – Contact an ²»Á¼Ñо¿Ëù¹Ù·½ Customer Service Representative at prodserv@naic.org to create an account to purchase hardcopy or online subscriptions for one of our publications. If you already have an account, login to Account Manager
We have partnered with Mittera Group for the mass printing of all ²»Á¼Ñо¿Ëù¹Ù·½ Consumer Guides available for sale.
Customers may contact Scott Hunter at scott.hunter@mittera.com for pricing or to place an order.
Financial Data - The ²»Á¼Ñо¿Ëù¹Ù·½ offers thousands of products for sale that vary in complexity and structure. We have many options to give you the flexibility to customize how you want to receive your data order. Data Request Form - place your order by e-mail at idp@naic.org
Meetings & Events&²Ô²ú²õ±è;–&²Ô²ú²õ±è;Stay up to date with all ²»Á¼Ñо¿Ëù¹Ù·½ National meetings and special events.